Title: Program Manager
Location: Remote (Sunnyvale, CA)
Experience: any if they are within the budget but minimum 8 years.
Duration: Long Term
Rate: $70/hr. on C2C
Forget about the Job Description we need people with Google Ads and Global Vendor Management Experience.
As Program Manager, you will run pilot programs and scale programs that introduce new tools and procedures to a globally distributed team. You will lead and track a continuous iteration and improvement process, to scale operations to new levels. Interfacing with multiple vendors, you will empathize with each third party to understand their strengths and gaps, to help them adopt new standardized processes and tools, to get their feedback and insights into how to make the overall operations stronger.
Required Skills and Experience:
o Experience in the business operations realm in a technology company
o Experience in dealing with corporate clients and with external vendors
o Experience in creating new operational procedures (SOPs), processes, documents, and solutions in corporate environments with a high level of ambiguity
o Expertise in developing processes and driving programs using short development cycles, MVPs, and rapid iteration
o Customer orientation, ensuring that client needs are understood and satisfied
o Solutions ownership mindset: not just being an operator
o Be independent and able to navigate ambiguity
o Big-picture and detail orientation at the same time: zoom out for the holistic look, while also able to get into the weeds to understand all the details
o Effective communicator: written and oral, across cultures and role profiles
Preferred (Bonus) Skills and Experience:
o Strong asset: experience with vendor-client engagements (as a client or vendor) in the following fields: content moderation, localization, human computation, data labeling, customer service (CX), call centers, temp staffing
o Strong asset: working with subject matter experts in different realms, and with software engineers (giving feedback on usability issues, software maturity issues, user insights)
o Expertise in change management
o Understanding of how to manage and investigate escalations through root cause analysis (RCA)
o Knowledgeable in survey design or research methods
o Experience in training development and delivery
o Experience with vendor management, staffing and resource allocation by suppliers
o Experience in the digital advertising field, and some understanding of ads, ad content moderation, ad safety, fraud, bots
o Understanding of remote work and globally distributed teams
o Understanding of Six Sigma, risks assessment and risk management practices and tools
o Experience in dealing with data (analyzing data, creating reports), basic SQL, scripting/ coding for statistical analysis
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