Job Description

Commercial Debt Collection Specialist

McCarthy, Burgess & Wolff, Inc

We are looking for experienced Commercial debt collection specialists ! With 3+ years of Commercial collection experience.

You can apply now by sending resume to anne.workman@mbandw.com

This position is ideal if you have the following skills and attributes:

• Outgoing and personable.
• Persuasive Speaking Skills.
• Effective Listening.
• Time – Management.
• Ability to solve problems independently.
• Experienced with using CRM or other customer service management programs.
• Strong work ethic.

Job Description:

• Responsible for:

o Maintaining a debt collection queue using the support framework designed.

o Achieving collection goals set by management.

o Understanding and adhering to client guidelines

o Initiating outbound calls

o Accepting inbound calls

• Locates and notifies customers of delinquent accounts by mail or telephone to solicit payment.
• Maintains records of collection and status of accounts.
• Locates and monitors overdue accounts, using computers and a variety of automated systems.
• Records information about financial status of customers and status of collection efforts.
• Persuades customers to pay amounts due on credit accounts and negotiates with customers to determine the best repayment solution available.
• Performs data entry, documentation, and maintenance of customer account(s)
• Reads, comprehends, and adheres to any and all applicable ISO and client specific policies.
• Complies with all State/Local and Federal laws governing collections.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

EEO Statement

McCarthy Burgess & Wolff, Inc. (MB&W) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at MB&W are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance
• Work from home

Experience:

• Microsoft Excel: 1 year (Preferred)
• Commercial Debt Collection: 3 years (Required)

Location:

• Houston, TX (Required)

Work Location: Remote

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