Job Description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Computer Hardware, Desktop Computers, Desktop Operating Systems, Microsoft Windows, Technical Support Certifications: None Experience: 4 + years of related experience US Citizenship Required: No Job Description: At GDIT, people are our differentiator. We are seeking a Desktop Systems Engineer to join our team to support the National Library of Medicine (NLM) activities. As a Desktop Systems Engineer providing customer support to its users and staff, you will be a technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining corporate desktops and other small systems and be responsible for all aspects of small systems configuration, performance, and operation. You will be part of a 10-person team supporting NLM's mission to be the nation's primary library supporting biomedical schools across the US. This role is supporting a critical mission for the public health, working at the National Institutes of Health main campus in Bethesda, MD. Your technological inputs and service experiences of how to provide outstanding customer support will be taken as inputs to further enable you and the team to make the NLM customer experience even better. After serving NLM, there are many opportunities to move into other more experienced roles across the GDIT huge portfolio of projects, providing you with career growth while part of a dynamic and vital company. In this role, a typical day will include: Broad direct contact and work with users of all levels, IT Service Center staff, network and other technical staff You will be the frontline of NLM customer support, providing outstanding friendly service that is technically tuned for maintaining and supporting highly available and responsive corporate desktops and other small systems. Required Skills: Associates degree or equivalent and four years’ relevant work experience CompTIA A+ certification Four years’ experience in troubleshooting, configuring, and administering Win 10 and Win 11 systems Must have experience working in an enterprise environment Strong technical experience that includes maintenance, repairs, upgrades, enhancements, and configuration of hardware, software and operating systems in an inter-networked environment Experience with desktop standards, desktop management, software deployment, systems administration, and data integrity and recovery Specialized experience including troubleshooting Windows 10 Professional and supporting client configuration, administration and network access in the Microsoft Windows 10 and 11 environments Experience with installing, configuring and using a wide range of COTS desktop and network software and COTS desktop hardware Ability to obtain Public Trust clearance Desired Skills: BS degree in a related field Microsoft 10 and 11 Enterprise support Microsoft 365 Certified: Endpoint Administrator Associate certification Configuring and Operating Microsoft Azure Virtual Desktop course completion Microsoft 365 Endpoint Administrator course completion Experience in both Microsoft and Apple environments Work effectively as part of a team Communicate effectively with team members, other teams, managers, and Government personnel. The likely hourly rate for this position is between $28.60 - $38.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA MD Bethesda Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans About the company General Dynamics Mission Systems is a business unit of American defense and aerospace company General Dynamics. General Dynamics Mission Systems integrates secure communication and information systems and technology. #J-18808-Ljbffr General Dynamics Information Technology

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