Job Description

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Software Developer Senior - Secret Clearance Required.

Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking Advisor level Remedy/Helix Developer to join their team.

This is a remote teleworking opportunity!

A SECRET CLEARANCE REQUIRED TO START.

This position is a Remedy Developer role on the NESD Helix engineering team. Your duties will include:

• Develop workflow including building forms, fields, and workflow in Developer Studio and Innovation Studio for out of the box ITSM applications and custom solutions.
• Coordinate, research, design, develop, test, and maintain BMC Helix/Remedy software and integrated interfaces in a SAAS model. 
• Multi-task on projects that include customer onboarding, Developer Studio updates, data analysis, report writing/editing, automation and interfaces, and continual service improvement initiatives including building Service Offerings.
• Work with our cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite. 
• Gather onboarding or project requirements, write technical documentation, prepare change requests, maintain and update the Production environment, and speak for the Helix team in readiness reviews. 
• Identify and communicate gaps between out of the box workflow and custom requirements.  Work to minimize customization with out of the box recommendations.
• Maintain system integrity by utilizing defined configuration control practices and change management processes.
• Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, and keep your technical debt to a minimum. 
• Document requirements, implementation plans, test plans, customizations, JIRA stories, change requests, and incidents.
• Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
• Participate in on-call rotation, sprint planning meetings, technical implementation reviews, and other requests as applicable. 
• Work in a team environment and mentor junior level peers.
  

Basic Qualifications:

• BS degree; additional years of experience may be considered in lieu of degree
• 8+ years of BMC Remedy/Helix developer experience
• BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
• Experience with SAAS solutions or AWS Cloud environments
• Experience with BMC Remedy version 20.x or higher
• Experience with ITIL methodologies, ITIL Foundation a plus.
• Experience with ITSM/CMDB/DWP process flows.
• Expert familiarity in one or more 20.x+ ITSM applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Service Level Management, Service Request Management, Smart Reporing, Smart IT, or Digital WorkPlace Portal
• Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
• Experience working in an Agile project methodology environment. JIRA a plus but not required.
• Security+ certification ; must be able to obtain within 3 months of start.
• Secret clearance
• US Citizenship Required
• Location: Remote

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required

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